Refund and Cancellation Policy

Last updated: 27 September 2026

Cancellation

Customers may request cancellation by emailing info@filekro.com. Unless stated otherwise in the order summary, cancellation applies at the end of the current paid billing period.

Refunds

Refund requests are reviewed individually for duplicate payments, failed activation, material service issues or other valid reasons. Approved refunds are returned to the original payment method after verification.

Non-refundable situations

Used service time, completed support or consulting work, and violations of the terms may not qualify for a refund.

Processing time

Approved refunds are initiated within seven business days. The payment provider or bank may require additional time to reflect the credit.

Request assistance

Send your order reference, registered email and reason to info@filekro.com.